Introducing the enhanced myTax portal, providing a better digital experience. Here’s some of the key enhancements which you can look forward to:
Overview
New Theme, New Look
Experience a refreshed portal with a modern appearance, starting from the login page.
The ‘Business Tax’ selection has been revised to ‘Company/Business Tax’ to provide clarity to users when logging in.
Users can click on the
for profile descriptions.
Individual Taxpayers
New Features, Streamlined Menu
When logged into 'Personal Tax', individual taxpayers will encounter a new landing page featuring enhanced functionalities and a streamlined menu with intuitive options.
A. Streamlined Menu - Digital services are now regrouped and renamed under more intuitive menu headers.
B. Notifications– Serves as a centralised hub for taxpayers to get updated on the status of their digital service transactions.
C. Tax Matters at a Glance– Provides a clear overview of taxpayer’s actionable tax matters.
D. Call- to- Action button– Prompts taxpayers to address outstanding tax matters. Upon clicking, it directly leads to the relevant digital service for resolving these matters.
E. ‘Manage Tax Agent Authorisation’ Digital Service– Taxpayers can now easily (de)authorise their tax agents and update their information using this digital service.
Property Owners
- Streamlined Application Process – Relevant selections/ information is auto-populated to facilitate taxpayers’ application for owner-occupier tax rates and objecting to Annual Value.
- Convenient Access to Up to 4 Years of Property Annual Value – Property owners can access up to 4 back years of Annual Value (AV) for their property via 'View Property Summary', in addition to the current AV.
- Notices Accessible by All Property Owners – All property owners will be able to view notices online via 'View Notices', under the 'Inbox'.
- Payment Consolidation for Multiple Properties – Taxpayers can now combine payment for multiple properties in a single payment transaction.
Property Professionals
Improvements to ‘Update Property Ownership’ Digital Service
Reduced Manual Entry for Contact Details – After a one-time update of the law firm’s contact details, it will be auto-populated for subsequent new transfer filings. This reduces the need for repeated manual entries, thereby enhancing the efficiency of the filing process.
Digitisation of Acknowledgement Notices – Digital acknowledgements will be sent via email upon the successful submission of a Notice of Transfer. Previously, these acknowledgements were sent as hardcopy letters.
Streamlined Property Retrieval – Property professionals can retrieve and select properties belonging to an Assessment Group by using the Tax Reference Number of the group account (e.g., using the Assessment Group Tax Ref No. of 1234567A which is referenced to 1 Garden Lane #01-01/02/03 for 1 Garden Lane #01-01, #01-02 and #01-03) to file for Notice of Transfer instead of submitting individual units.
Improved Form for Data Submission – The list of “Nature of Disposition”, with inclusion of “Mortgagee-in-possession" has been expanded. More parties and transfer details e.g., trustee and beneficiary (for property held in trust) can also be submitted in the transfer record for completeness.
Employers
Improvements to Tax Clearance – Form IR21
- Faster Processing Time – In most cases, employers can expect to receive the payment directive on the same day they submit IR21. This means faster clearance for your non-Singaporean employees, streamlining the process for everyone.
- Increased Assurance – A tax assessment and payment directive will now be issued for all IR21 submissions, offering assurance regarding tax obligations for both employers and employees, even in non-taxable cases. Previously, non-taxable cases that did not require filing would not receive a tax assessment or payment directive, and the outcome was only displayed during the submission process.
Efficient Payment Consolidation – No more juggling separate payments! The enhanced system allows employers to conveniently group and pay for multiple directives at once.
Tax Agents
Streamlined Online Authorisation for Individual Clients
- Authorisation codes are no longer required when an authorised agent access individual client’s myTax Portal.
- Through the new digital service, 'Manage Tax Agent Authorisation', taxpayers can provide online authorisation to their tax agents and IRAS' records will be automatically updated.
- With this, tax agents may communicate with IRAS through all modes of communication without requiring an additional Letter of Authorisation.
For information on the login process for tax agents, you may refer to the step-by-step guide on Tax Agent’s Access to myTax Portal for Individual Clients.
Enhanced Access to Digital Services
Tax agents will have access to more digital services for individual income tax, enabling them to perform a more comprehensive range of transactions on behalf of their individual clients.
For the list of digital services, please refer to Managing your individual client's income tax matters via myTax Portal.
Receive Notifications on Client's Behalf
Tax agents will receive email notifications for notifications sent by IRAS to their individual or business clients.
For individual taxpayers, they must ensure that they have provided their tax agents' email addresses during the online authorisation process for their tax agents to receive these notifications from IRAS.
Seamless Client Switching
Tax agents can easily switch between individual clients with the same Singpass login on the tax agent's portal. There is no need to re-login with Singpass to access another client's portal.
For information on the switching process, you may refer to the step-by-step guide on Tax Agent’s Access to myTax Portal for Individual Clients.
myTax Mail (MTM)
All taxpayers and tax agents are highly encouraged to use MTM, which is a secure platform to communicate with IRAS.
Enhanced Features and Functionality
Text Formatting – Allow rich text formatting instead of plain text only.
Character Limit – Increased from 4,000 to 6,000 characters for each email.
Attachment – Supports more file formats and the maximum size of each attachment has increased from 5MB to 10MB.
Email Thread – Increased maximum number of MTM in a single thread from 10 to 50.
Retention Period – Increased from 2 months to 15 months.
Save Draft Function – Can save drafts for 14 days from date of creation.
Keyword Search Function – Allow the senders to search within the MTM contents to locate a particular MTM.
For Tax Agents
- Access to MTM - All authorised tax agents can access and respond on behalf of all MTM. For Business Clients, only authorised agents from the same tax agent firm may do so.
- Notifications - Notifications will be sent to the tax agent if the tax agent’s email address is updated in the client ‘s portal. For Business clients, in addition to email addresses updated in the client’s portal, the MTM will also be sent to two additional email addresses specified in the MTM
Payment
Introduced eGIRO for 7 banks
All taxpayers can now apply for GIRO via myTax Portal for the following 7 banks:
- DBS/POSB
- OCBC
- UOB
- Citibank
- HSBC
- Maybank
- Bank of China
When applying for eGIRO, taxpayers can also indicate their payment limit in the application.
Enhanced Overview of GIRO Plan
Taxpayers can view past and upcoming instalments of their GIRO plan, and the deduction status.
Resources
For more information, visit Digital Services.