Digital and contact-free payment for greater convenience

As part of the nation’s drive to adopt digital contact-free payments, DBS Bank has been collaborating with government agencies such as the Inland Revenue Authority of Singapore (IRAS) to integrate APIs (application programming interface) into the tax authority’s operating framework to digitalise payments. 

IRAS now offers PayNow QR as a payment option on its myTax portal for all major tax types, including Individual Income Tax, Corporate Income Tax, Property Tax and Goods and Services Tax, to provide greater convenience for both individual and corporate taxpayers. Currently, these tax types comprise more than 80% of IRAS’ total tax collections, with a taxpayer base of more than three million individuals and businesses.

With PayNow QR implemented, taxpayers can enjoy a more seamless and convenient experience when making tax payments. To pay by PayNow QR, all they need to do now is to use their Singpass/Corppass to log into IRAS’ myTax portal, scan the PayNow QR code with any of the digital banking mobile apps from the nine participating PayNow banks (see Annex A), and complete the payment in real-time. Apart from the convenience of the scan and pay function via IRAS’ myTax portal, taxpayers can also benefit from instant settlement and real-time status updates of their outstanding tax balance.

Mr Raof Latiff, Group Head of Digital, Institutional Banking, DBS Bank, said, “Singapore continues to make steady headway in fulfilling its ambition to become a digital payments society with statutory boards such as IRAS taking the lead to implement secure and instant payment solutions that provide greater convenience to individual and corporate taxpayers. The QR code has become increasingly ubiquitous and we look forward to supporting IRAS in continued efforts to enhance their customer payment journey and drive broader adoption of QR payments locally.”

Ms Ang Sor Tjing, Director of IRAS’ Revenue and Payment Management Branch, said, “IRAS firmly believes in leveraging technology to redefine our taxpayers’ experience. By partnering with banks to push out different digital payment methods, IRAS hopes to offer taxpayers a wider variety of payment options so as to cater to each taxpayer’s unique needs, preferences and circumstances, and as such encourage prompt tax payment.”

Some DBS employees have also taken the opportunity to make payment for their income tax through IRAS’ new PayNow QR option.

“I have always opted to pay for my income tax via digital means because of the convenience it brings about as I’m always on the go. Last year, I used the bank transfer option which required me to key in my Tax Reference number. But with PayNow QR, the process is now truly seamless with the scan and pay option, making my taxpaying experience even more convenient than before. I’m definitely going to opt for this going forward and will encourage my friends and family to do so too,” shared Ms Patricia Loh, Associate at DBS Bank.

DBS and IRAS have been working together over the last two years to digitalise payments across the tax authority’s various tax types. With the support of DBS, IRAS first introduced PayNow as an option for businesses to receive Wage Credit Scheme^[1] (WCS) payouts in March 2019. Before the implementation of PayNow, about half of WCS-eligible businesses, many of which are small and medium-sized enterprises (SMEs), received their payouts via cheques. For the next phase, both parties are collaborating to introduce PayNow QR for stamp duty payments in 2021.

Latiff says, “We are here with our customers for the long haul and see ourselves as more than just a bank, but as a tech solutions provider as well. While it may be easy to take the old pipes and replace them with new ones, what is more relevant is how we can help companies transform to provide effective solutions that are not only more efficient, but also provide a better customer experience.”

DBS continues to see a steady increase in individuals and corporates adopting PayNow as a payment solution, with the bank holding close to 40% of the market share by registration to date. DBS’ corporate clients contribute around half of the PayNow Corporate receipts in Singapore.

To help corporate customers transition to digital ways of work, DBS has carried out more than 50 online webinars to date, engaging close to 1,000 corporate customers.

^[1] https://www.iras.gov.sg/IRASHome/Schemes/Businesses/Wage-Credit-Scheme--WCS-/

About DBS

DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. 

Recognised for its global leadership, DBS has been named “World’s Best Bank” by Euromoney, “Global Bank of the Year” by The Banker and “Best Bank in the World” by Global Finance. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 11 consecutive years from 2009 to 2019.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of our 28,000 staff, representing over 40 nationalities. For more information, please visit www.dbs.com.

About Inland Revenue Authority of Singapore

The Inland Revenue Authority of Singapore (IRAS) is the largest revenue agency in Singapore responsible for the administration of taxes. We are a partner of the community in nation-building and inclusive growth. We support Singapore’s sustainable economic growth by fostering a competitive tax environment and administering Government schemes.

Visit IRAS’ website at www.iras.gov.sg

Follow IRAS on facebook.com/irassg and twitter.com/iras_sg

Annex A: List of Participating Banks