We had corresponded with Ms Tan six times over a 4-month period and had resolved all issues pertaining to tax matters including enquiries relating to GIRO application for property tax payment for her late father’s property which had been transferred to her mother.

We would like to once again seek Ms Tan’s kind understanding that due to confidentiality of taxpayers’ information, IRAS requires the next-of-kin of deceased taxpayers to provide a copy of the Grant of Probate or Letter of Administration for us to be able to assist her. We note her feedback that it is cumbersome to provide such documents. We will review to see how we can better ease this requirement while maintaining confidentiality.

Regarding Ms Tan’s concern on the amount of time taken for GIRO application, IRAS has recently launched electronic GIRO (eGIRO), which allows for online application and instant GIRO approval for individual taxpayers who have accounts with most major banks in Singapore.

We are sorry that Ms Tan is unhappy with our service standards, and will continually strive to do better. ServiceSG has also taken note of Ms Tan’s feedback about the MyLegacy website, and will continue to improve it over time.

Ms Kelly Wee

Director (Corporate Communications)

Inland Revenue Authority of Singapore